SHIPPING POLICY

At Moonlure, each bracelet is made with love and passion. Please review the following shipping information carefully.

Processing Time

All orders are made to order.

Processing time is 1–3 business days from the date the order is placed. Processing includes photo review, customization, and preparation for shipment.

Processing times may be extended during peak seasons, holidays, or high-demand periods.

Shipping Time

Once shipped, estimated delivery time is:

5–10 business days, depending on your country and local postal services.

Delivery times are estimates and are not guaranteed. Delays may occur due to:

• Carrier issues

• Customs processing

• Local postal service disruptions

• Weather or unforeseen events

Moonlure is not responsible for delays once the order has been shipped.

Tracking Information

You will receive a tracking number via email as soon as your order has been shipped.
Tracking updates may take 24–72 hours to appear in the carrier’s system.

It is the customer’s responsibility to ensure the shipping address is correct at checkout.

International Shipping & Customs

We ship worldwide.

For international orders, customs duties, import taxes, or local fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs.

Lost or Delayed Packages

If your package appears lost or significantly delayed:

• Please wait until the maximum estimated delivery time (12 business days after shipment) has passed.

• Contact us at moonlure.info@gmail.com and we will assist you.

We are not responsible for packages marked as delivered by the carrier but reported as missing.

Incorrect Address

If an incorrect or incomplete address is provided at checkout and the order is returned to us, the customer will be responsible for any reshipping fees.

Orders cannot be modified once production has begun.

Contact

If you have any questions regarding your order, please contact us at:

moonlure.info@gmail.com